Refunds and Credits
If you have any issues with your order, please contact GoMommy Foods Customer Service team immediately to let us know. We recommend you do so as soon as possible since we cannot provide refunds, credits, or adjust charges on orders if you don’t report the issue within one (1) hour from when the order was delivered.
If you have missing products or an issue with your order, we, at our sole discretion, may give you credit for the product, and in some situation, issue a refund for missing items, spilled or spoiled food and expired or damaged goods. We reserve the right to require a photograph for product quality complaints, before any refund or credit will be issued.
If your order requires an attended delivery and we’re not able to reach you, we will cancel the order on your behalf. If this happens, you will be given an account credit for the order amount, less any taxes, fees, and discounts. You may also be charged a cancellation fee of maximum 5% based on the Consumer Protection Data Act. This fee helps cover the cost of disassembling the order to restock items that can be resold, and discarding fresh items that can’t be resold (such as prepared meals, produce, etc).
If you receive a GoMommy Foods account credit, the credit should be applied to your account within 1 to 3 days of receiving confirmation from a Customer Service team member. The GoMommy Foods store credit is valid for fourteen (14) days upon issuance.
If you receive a refund, depending on your bank or credit card company, it can take between 5 to 10 business days for the refund to process once it’s been issued. If you don’t see a refund reflected within that time frame, please contact your bank or credit card company directly regarding their policies on refunds.
If you have received a refund and need an updated receipt, please contact the GoMommy Foods Customer Service team and we’ll be glad to send that your way.